How can I return my order?

We are sorry to hear that your purchase is not working exactly right for you. Fret not, we are here to help you through the process as smoothly as possible.

Please note that we only accept returns that meet the following conditions:

• The item arrived defective or damaged
• A return request is sent to us within 14 days of receiving the order
• Items are in their original condition; unused and unwashed, with hangtags still securely fastened, and in their original packaging

Here’s how the return process goes:

1. Take photos or a video of the defective product
2. Send it to hello@charlesmillen.com with the subject line “RETURN REQUEST: ORDER [#Order no.]” and provide as much detail as possible
3. Our team will then assess the defectiveness of the product and follow up with any questions if necessary
4. If the return is approved, you will be informed about the packing instructions for the defective purchase.
5. We will send you a new replacement

How are refunds processed?

We provide refunds in two ways:

• Store credits
• Cash refunds

While we always strive to offer a replacement for any defective or damaged items, in the rare event that we are unable to do so, we will provide a cash refund.

Refunds will be processed within 5 working days. In the event of a cash refund, it may take up to 5-10 working days for your credit card company to reflect the refund.

Please note that store credits will be valid for a year from the date of refund.